OUR CUSTOMER REVIEWS.
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
96 ratings and 67 comments received in the last 90 days.
03 December 2025
Found solution to a problem caused partly by me and partly by some limitation on the options given through your website throughmyBMW
02 December 2025
Dev was super efficient and extremely polite.
01 December 2025
Good customer service
29 November 2025
The whole team did a fantastic job, Hannah kept in touch with me throughout the day
25 November 2025
Happy customer
24 November 2025
comunication was clear
24 November 2025
Initially I was very happy as they took it in an hour early for me. Then I had the above issue.
24 November 2025
Good servise
22 November 2025
Excellent customer service 10/10 from both Hannah in the service department and also by the person on the bookings line.
FIND Group 1 Watford.
Address
- Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY
Opening Hours
- Mon–Fri:08:00 - 18:00
- Sat:08:30 - 13:00
- Sun:CLOSED
Phone
- 01923 708579
04 December 2025
I'm not fully sure that the issue has resolved. The engine light came on twice since I got the car back, but it seems to be fine in the last couple of drives.