About Your Local MINI Retailer

OUR CUSTOMER REVIEWS.

SERVICE

4.5

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service

62 ratings and 55 comments received in the last 90 days.

31 May 2026

30 May 2026

Extremely helpful service assistant

29 May 2026

Amazing Service And Shout out to Hannah

27 May 2026

Excellent service all round - great communication and updates. Also, Hannah, the customer service representative was charming, knowledgeable and a real credit to your business

26 May 2026

Friendly & went extra mile to get car a little cleaner

24 May 2026

Engine Light intermittently on was the issue. Help Desk noted a Free Diagnostic check when booked in - then on arrival after check in was advised a detailed check would be £150.00 approx. Fix price on video was £500.00 approx more than actual.

23 May 2026

Excellent customer service

20 May 2026

Very friendly staff. Quick turnaround time.

19 May 2026

Honest friendly and helpful service, at a reasonable cost.

18 May 2026

quick easy process

See all reviews

18 May 2026

Great service, professional staff and good communication

18 May 2026

On the counter with coffee for customers, there was a jar with biscuit treats for dogs. I took one out to have with my coffee, almost took a bite. It's inappropriate to have this by the coffee, and not to have anything for customers only for dogs.

18 May 2026

Great customer experience

17 May 2026

Hannah Western arranged new tyres for me even though she had to fight the leasing company who initially refused

16 May 2026

Excellent service.

16 May 2026

Because I was completely satisfied

15 May 2026

Great

14 May 2026

Hannah was very helpful when we dropped off and collected the car. We fixed some of the issues we needed doing. The other issues we have were not fixed as the cost was too much.

13 May 2026

I have not received a quote for a replacement clutch despite several phone calls to Hannah at Watford

10 May 2026

Hannah is always very helpful as are the team at the service centre.

09 May 2026

Your Watford service centre worked really hard to fix the issue with my alarm that kept going off. Hannah also found me a loan car with no charge to cover me for the week it was in for repair. Really focused on sorting the problem for me.

08 May 2026

My car still has the service light on. Means i have to go back again to get it taken off.

05 May 2026

Hannah Weston was fantastic, professional and friendly to help sort out all aspects of my repair. She had also been extremely helpful in my previous diagnostic visit after I hadn't been booked for the correct appointment.

05 May 2026

Easy booking through group1 for recall notification and MOT.

04 May 2026

Hanah was fantastic as usual really good service

02 May 2026

The service was very good and Hannah was so helpful with information about my car and services.

02 May 2026

I came in with an urgent request to replace my rear light cover prior to my son's driving test, which was the next morning. Stephen pulled out all the stops and replaced it by the afternoon.

01 May 2026

Simple brake fluid change. No problems

30 April 2026

Very efficient service and friendly staff

27 April 2026

Staff was very helpful and friendly

24 April 2026

Efficient, easy, friendly. Can't ask for more.

23 April 2026

Great service, Hannah kept me up to date at all times on the service of my mini!

21 April 2026

Hannah and team kept me informed throughout. They were approachable and solution focused.

16 April 2026

Quick and efficient

15 April 2026

Unfortunately having used this garage before and been very satisfied I chose to have my While u wait MOT but I did not expect to have to wait 2 hours!!

07 April 2026

Great service as always

05 April 2026

The customer service assistant (Hannah) was really helpful and fitted me in even though I'd got the time wrong.

01 April 2026

Spoke to service advisor regarding our concern over the replacement / level of coolant/antifreeze on our 8 yr old Mini and left none the wiser regarding this concern. Mini appear to be very secretive and vague with information.

31 March 2026

I found Hannah very friendly and very helpful

30 March 2026

Very good service staff very helpful and friendly

28 March 2026

Always treated well

28 March 2026

It was easy to talk to Pacey.

26 March 2026

Hannah is always very professional and friendly. She makes sure the car is serviced and repaired properly.

25 March 2026

Service very good and professional.

21 March 2026

Check in and check out both went very smoothly and the car was reduced far earlier than expected. I also found the video report on the car extremely helpful. All the main service work was carried out really well - I declined any of the advisory wk.

20 March 2026

Seamless Experience from Start to Finish!

18 March 2026

Hannah was very helpful

18 March 2026

Tedious check in process. Repeated what entered on line.

15 March 2026

Hannah as always was very efficient and dealt with our questions or concerns brilliantly. We were kept up to date every step of the way.

14 March 2026

Hannah was friendly helpful and professional

14 March 2026

good service, very nice people

09 March 2026

Easy to use check in , friendly knowledgeable staff, over all a pleasant experience

09 March 2026

Complete satisfied with the consideration which I received. I find all of the staff very helpful and pleasant.

08 March 2026

Car wasn't ready till last minute, then i drove off & had to return because the tyre pressure was too low. It had to go back into the workshop to be sorted which didn't take long but it was disappointing that it hadn't been checked.

06 March 2026

Convenient

PLEASE DON'T HESITATE TO GET IN TOUCH WITH US.

Our contact details

FIND Group 1 Watford.

Address

Odhams Trading Estate, St Albans Road, Watford, Hertfordshire, WD24 7RY

Opening Hours

Mon–Fri:08:00 - 18:00
Sat:08:30 - 13:00
Sun:CLOSED

Phone

01923 708579

Map

Areas served

Watford as well as surrounding areas including Kings Langley, Borehamwood, Bushey and Rickmansworth

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